Refund policy
Last Updated: August 31, 2026
Because Dope Roots sells consumable products, we generally do not accept returns of opened or used products.
If your order arrives damaged, defective, incorrect, or is otherwise affected by a fulfillment issue, please contact us at doperootsadmin@gmail.com within 14 days of delivery.
Please provide your order number, a description of the issue, and, when applicable, photographs showing damaged or incorrect products.
We review refund and replacement requests individually. When a request is approved, we may provide a replacement or issue a refund to the original payment method.
Refunds generally will not be provided for:
- Products that have been opened or consumed;
- Changes of mind after an order has shipped;
- Issues caused by improper storage or handling after delivery; or
- Orders containing accurate products that were properly fulfilled and delivered.
If Dope Roots cancels an order before fulfillment after payment has been collected, an appropriate refund will be issued to the original payment method.
Approved refunds may take several business days to appear, depending on the customer’s bank or card issuer.
Nothing in this Refund Policy limits any consumer rights that cannot legally be waived.
Questions?
Contact:
Dope Roots
doperootsadmin@gmail.com